Returns & Exchanges

At AIRA JOFA, we believe our Customers Come First! Our Customer Service team is here to assist you. If you would like to exchange or refund your purchased item, please reach out to an agent who will guide you through the process outlined below.

IMPORTANT NOTE: Items purchased on SALE are NOT eligible for exchange or refunds.

DOMESTIC ORDERS:

Validity: All products purchased from www.asimjofa.com can be exchanged or refunded only if they are received in a damaged condition, the wrong size, or an incorrect item, within 3 working days of the delivery date—no questions asked!

Conditions for Exchange: Articles are qualified for refund only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Colors of the actual item may slightly vary due to photographic lighting sources, or your device settings, therefore products are not eligible for refund for this particular reason. Any excess fabric, stitching styling and accessories or embellishment utilized during photoshoots will not be provided with the product unless mentioned in the product description. Such exchange/refund claims will not be regarded as valid.

Process for Online Exchange: Simply notify us of your intention to exchange within 3 working days of the delivery date. Please provide tracking details along with your order number to our customer service team by calling our helpline at +92-21-111-11-JOFA (5632) or via WhatsApp at (+92) 321-1244-440.
You may choose to use any of the approved courier services listed below. Please share your tracking number within 2 working days of dispatching the item to our premises.
Approved Courier Services: TCS, M&P & LEOPARDS

Please send the item to the following address:
AIRA JOFA Pvt Ltd,
Plot # 20, Sector 27 Korangi Industrial Area,
Adjacent Denim E factory, Singer Chowrangi, Karachi. 

All shipping costs will have to be borne by the customer.

Refund Policy: Refunds are issued as a "coupon" rather than in cash. If your items meet the required criteria, our Customer Service agent will provide you with a coupon that can be redeemed for one-time use only. The coupon will be issued within 10 working days from the date your returned item is received at ASIM JOFA'S premises and qualified for exchange. You may use this coupon in the event of an exchange if the original purchase value differs from the exchanged amount.

Credit Card Transaction Refund Policy: If you paid for your order by credit/debit card and it qualifies for a refund, the same amount will be returned to the credit card used for the order. The credit card refund process will take 5 working days, plus additional time depending on the bank's processing policies, starting from the date your returned item is received at AIRA JOFA'S premises.

INTERNATIONAL ORDERS:

  • Validity: All products purchased from airajofa.com will be considered only if they are received in a damaged condition, wrong size, incorrect article within 3 working days of the delivery date, no-questions-asked! 
  • Conditions Qualified for Refund: Articles are qualified for refund only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Colors of the actual item may slightly vary due to photographic lighting sources, or your device settings, therefore products are not eligible for refund for this particular reason. Any excess fabric. or embellishment utilized during photoshoots will not be provided with the product unless mentioned on the website. Such exchange/refund claims will not be regarded as valid. 
  • Process of Online Refund: Simply notify us of your refund within 3 working days of delivery date and share tracking details along with your order # with our customer services team by calling at our helpline # +92-21-111-11-JOFA (5632) or via WhatsApp # (+92) 321-1244-440
  1. Order Number
  2. Images of the delivered article with visible issue

ASIM JOFA reserves the right to refuse compensation or a refund for damaged items if this information is not provided.

IMPORTANT NOTE: AIRA JOFA is not liable to refund the amount in the below event.

  • If an order has been processed or dispatched, it cannot be edited or canceled.
  • If a customer refuses to accept the order at the time of delivery, Aira Jofa is not liable to refund or compensate for the order amount.
  • If the parcel is held by the Customs department of the destination country, the customer is responsible for providing all relevant documentation to the authorities. Aira Jofa is not liable to refund the amount in the event of non-clearance of the parcel.

Refunds: If an order has been cancelled before dispatching, it can qualify for a refund to the credit card used for the order.